Location: Seoul Capital Area
Contract Type: Permannt
Salary: ₩70,000,000 – ₩110,000,000 per annum
A foreign consumer goods company is searching for a Commercial Quality Manager. The chosen applicant will ensure product quality while managing consumer claims and supporting continuous quality improvements.
Responsibilities:
- Execute and monitor quality and freshness programs in line with Group policies
- Oversee quality improvement activities related to commercial logistics, distribution, and consumer feedback
- Coordinate product inspections and manage quality issues with warehouses and distributors
- Work closely with distributor call centres to review and analyse complaint data
- Own and manage the end-to-end process for consumer claims focused on product quality
- Investigate and resolve critical and non-critical consumer complaints with timely and effective responses
- Collaborate with Supply Chain teams on warehouse and transport management
- Monitor supply chain lead times and stock management for optimal freshness
- Support new warehouse scouting and selection to ensure compliance with quality standards
- Report on quality performance and key metrics to the business unit
- Promote and monitor quality KPIs and provide feedback for ongoing improvement
- Act as a local reference for shelf-life optimisation and harmonisation
- Participate in company-driven projects related to product quality, supply chain, and customer service systems
Requirements:
- Bachelor’s degree or above in Food Science, Food Chemistry, Analytical Chemistry, or a related field
- Experience in the food industry
- Experience with warehouse assessment and consumer complaint management
- In-depth knowledge of food production techniques and quality standards in Korea
- Background in quality management and complaint handling
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Proficient with MS Office tools
- Fluent level written and verbal English and Korean