Location: Seoul Capital Area
Contract Type: Permanent
Salary: ₩40,000,000 – ₩50,000,000 per annum
A Front Office Supervisor role is now open in a global hospitality group. The selected candidate will oversee daily Front Office operations, manage staff performance, and ensure efficient service delivery aligned with company standards.
Responsibilities:
- Oversee all facets of the Front Office Department
- Report day-to-day activities of the Department to the Hotel Manager
- Accomplish daily, weekly, and monthly departmental reports
- Train newly hired Front Office Associates
- Conduct daily briefings for staff
- Check the grooming of staff
- Perform check-in and check-out of guests
- Perform cashiering
- Coordinate with other Departments such as Housekeeping, Engineering, and Security for guest concerns
- Assist with purchasing requirements of office supplies needed by the Department
- Manage staff schedules
- Prepare reports on staff performance evaluation and customer feedback
- Ensure compliance with company policies and efficient task completion
- Handle complaints effectively and resolve issues
Requirements:
- Bachelor’s degree or above (Hospitality or Tourism is preferred)
- More than 3 years of front office or guest service experience
- Strong leadership and team management skills
- Fluent level Korean
Preferred requirements:
- Basic level English