Location: South Korea
Job Type: Full time
Salary: $2,900 – $3,400 per year (USD)
Role Overview
You will be responsible for providing hands-on IT support for end users, troubleshooting desktop/laptop issues, supporting meeting rooms, and assisting with day-to-day technical operations. This is an excellent opportunity for someone with 2–3 years of experience looking to grow in a fast-paced international IT environment.
Key Responsibilities
- Provide Level 1 onsite support for desktops, laptops, printers, and mobile devices
- Troubleshoot Windows OS, Office 365, VPN, and basic network connectivity issues
- Respond to tickets through ITSM tools (ServiceNow / JIRA / Zendesk)
- Set up workstations, monitors, docking stations, and peripherals
- Support meeting rooms, video-conferencing equipment, and basic AV issues
- Assist with password resets, user account creation, and basic AD tasks
- Perform hardware swaps, imaging, and basic diagnostics
- Coordinate with Level 2/3 teams for escalations
- Maintain documentation, checklists, and daily activity reports
- Provide professional customer service to business users and VIPs
Requirements
- 2–3 years experience in Level 1 / desktop support
- Strong knowledge of Windows 10/11, MS Office, O365
- Basic understanding of networking, VPN, Wi-Fi troubleshooting
- Experience with hardware support (laptops, desktops, printers)
- Familiarity with ServiceNow or similar ticketing tools
- Good communication skills in English (Cantonese/Mandarin a bonus)
- Ability to work independently and take ownership of incidents
- Must be available for onsite work in Hong Kong
Nice to Have
- Knowledge of Active Directory
- Basic AV/VC support (Zoom, Teams, Webex)
- Experience supporting VIP users
- IT certifications: CompTIA A+, ITIL, Microsoft Fundamentals