Location: Incheon
Contract Type: Permanent
Salary: Up to ₩60,000,000 per annum
A renowned leisure destination is looking for a Customer Care Centre Manager. The selected applicant will oversee operations, ensuring excellent service delivery, efficient complaint resolution, and smooth coordination.
Responsibilities:
- Adhere to the Customer Care Centre Standard Operating Procedure aligned with company standards
- Maintain a high level of service attitude to all internal and external customers in every aspect
- Ensure customer complaints and inquiries are handled courteously and efficiently with satisfactory resolution
- Train and supervise the team to identify sales opportunities and proactively maximise revenue
- Ensure the team follows service standards to deliver top-quality service to guests
- Coordinate with relevant departments to ensure seamless operations for packages, promotions, and events
- Monitor and assist with individual and group reservations, casino room blocks, and other reservation-related matters
- Adhere to company credit policies to secure expected revenue collection
- Ensure all team members are updated on resort product knowledge, promotions, and policy changes through proper communication channels
- Continuously review agent productivity and recommend procedural or system improvements when necessary
Requirements:
- Bachelor’s degree or above in hospitality, marketing, business, or other related fields preferred
- More than 5 years of professional experience in an Integrated Resort or 5-star hotels
- Experience in Resort or Casino Campaign and Event Management is highly desirable
- General knowledge of hotel reservations, guest service, and contact centre software platforms is a plus
- Experience in the Gaming & Hospitality industry is highly advantageous
- Advanced knowledge of MS Office (Word, Excel, PowerPoint)
- Ability and willingness to travel
- Proficient in written and verbal Korean and English (Japanese and Chinese are advantageous)
About the Company:
A premier entertainment and leisure destination offering world-class hospitality, gaming, dining, and cultural experiences. Designed to cater to both domestic and international visitors, the company aims to provide an unforgettable getaway through its commitment to excellence and immersive entertainment options.